• Where are you located?

      We’re in Dahican Beach, Mati City.

      👉Google Maps: https://maps.app.goo.gl/twApUGNQrqxoqf7s6

    • Is Tropical Kanakbai legit?

      Yes — you can view our permits here: 👉 https://kanakbai.com/business-documents

    • Do you have a phone number?

      To keep everything transparent and properly recorded, we handle all Inquiries, Booking/Payment Details, House Rules, and Policies through Facebook Messenger or Instagram DM (chat only).

      Office Hours : Monday - Friday (8AM - 3PM)

    • Are all houses beachfront?

      The Beach Villas are right on the beach (direct access). The Tropical Cottages are just behind — a quick walk, each with its own private beachfront.

      📍 Swim, snorkel near the reef, or enjoy the sandy spots — Kanakbai is just a small part of the beach.

    • Can we go over the max pax or have an excess guest?

      No, since we have other accommodations and packages that fits your group better.

    • Do we count drivers/yayas/bodyguards?

      Yes — everyone staying must be part of the Total Headcount. If your driver drops you off and leaves right away, they’re not included.

    • Are pets allowed?

      As wonderful as pets are, we strictly cannot allow them on the property.

    • How much are your rates?

      Starts at ₱3,000/night (smallest) to ₱15,000/night (largest).

    • Any discounts for kids?

      Tropical Cottages – Yes. ₱500 off for kids (0 - 2 yo) , but still part of the Total Headcount.

      Beach Villas – Flat rate, no age-based discounts.

    • How do payments work?

      ➊ Full Payment – Get instant booking confirmation.

      ➋ 50% Down Payment – Pay within 24 hrs. Balance due 10 days before check-in.

    • How can we pay?

      • We accept

        • GCash

        • Bank transfer / Online banking

      • Bank deposit (over-the-counter)

        📌 Payment details will be shared during the booking process.

    • Payment, Cancellation, Rebooking, Refund Policies?

    • How can I book a stay?

      Simply message us here: http://m.me/tropicalkanakbai

      To reserve your stay, you may choose either:

      ➊ Full Payment – Get your Booking Confirmation right away.

      ➋ 50% Down Payment – Pay within 24 hours; balance due 10 days before check-in.

      📌 All payments must be done online before arrival.

    • What are your check-in/check-out times?

      Check-in: 2 PM Onwards Check-out: 11 AM at Most

    • Can we check in early or check out late?

      Early check-in is not allowed. As a beach homestay, we don’t have a lobby or reception area for waiting.

      Late check-out may be allowed if there are no guests after you, and is subject to additional fees.

    • Do you allow walk-ins, day tours, or day guests?

      No. We only accept overnight bookings — no walk-ins, day tours, or day guests. This keeps the space exclusive and peaceful for our staying guests.

    • What are the activities/items that are not allowed in Tropical Kanakbai and Dahican Beach?

      ➊ No loud setups – No large/loud speakers, microphones, videoke, or karaoke.

      ➋ No smoking or vaping inside the rooms.

      ➌ No tents allowed on the property.

      ➍ No fishing – Dahican Beach is an Environmentally Critical Area (ECA) and marine sanctuary as declared by the Local Government of Mati. The beachfront of Tropical Kanakbai is included in this protected zone.

    • Can we swim at the beach?

      Yes! Swim, snorkel near the reef, or enjoy the sandy spots — Kanakbai is just a small part of the beach.

    • Are there surfing areas nearby?

      Yes, about 15 mins by paddle from our reef — but it depends on the tides.

      ⚠️ Beginners shouldn't surf alone — reef is jagged. For lessons/services:

      👉 Mati Watersports Association – MWA https://www.facebook.com/MatiWatersportsAssociation

    • What else can we do in Mati?

      For tourism sites and activities, check the official page of Mati City: 👉 https://www.facebook.com/MATICITYTOURISM

    • What safety measures do you have?

      Tropical Kanakbai ensures guest safety through the presence of a gatekeeper, a night guard, 24/7 CCTV surveillance, and a lifeguard on duty to help ensure guest safety.

    • What are the food options in Tropical Kanakbai?

      We are not a resort or hotel, so we don’t have a restaurant or offer free meals.

      Our accommodations come equipped with utensils, cooking equipment, and a refrigerator.

      There is also a store inside the property for essentials (oil, charcoal, condiments, drinks, snacks, etc).

      There are no restaurants inside the homestay premises.

      You may order from the delicious local restaurants of Mati through Ipamalihog Kay Lolo (IKL) delivery services.

      Simply message IKL 👉 IKL Facebook page: https://www.facebook.com/IpamalihogKayLolo

      No corkage fees on food and drinks.

Got questions?

You might find the answers below before we chat!