PAYMENT POLICIES
NOTE:
Bookings made through Facebook or Instagram follow these policies only.
Bookings made through Online Travel Agents (such as Booking.com, Agoda, or Airbnb) follow the policies set by each respective platform.
➊ Full Payment – Get your booking confirmation right away.
➋ 50% Down Payment – Pay within 24 hours; balance due 10 days before check-in.
Remaining Balance Clause:
- If the remaining payment is not made at least 3 days prior to your booking, or if the payment policy is ignored, we reserve the right to cancel your reservation.
- In such cases, your down payment will be returned to you, subject to a penalty fee based on the total rate of the reserved accommodation/s: 20% on regular days and 50% on holidays/weekends.
Payment methods:
- GoTyme
- Bank transfer / Online banking
- Bank deposit (over-the-counter)
For faster confirmation, pay between 8 AM – 3 PM, Mon–Fri.
📌 Payment details are shared during the booking process.
CANCELLATION/ REBOOKING/
REFUND POLICIES
NOTE:
Bookings made through Facebook or Instagram follow these policies only.
Bookings made through Online Travel Agents (such as Booking.com, Agoda, or Airbnb) follow the policies set by each respective platform.
➊ Full Refund (No Penalty)
- A full refund will be granted only when an official order by the Mati LGU (e.g. CDRRMO Mati), or other competent government authority:
prohibits or restricts vehicular access to Mati City or its access routes;
suspends tourism, travel, or tourism-related activities in Mati City; or
orders mandatory evacuation of the affected area.
- The applicable order, restriction, or suspension must be effective and in force on the guest's scheduled check-in date and must directly affect access to, travel to, or the ability to stay in Mati City.
- Guests requesting a refund under this provision may be required to provide or identify the relevant official government order supporting the request.
- We only apply official government orders. This means:
General weather forecasts and warnings, travel advisories, personal concerns, or social media posts that do not legally and physically restrict or prohibit travel do not qualify for a full refund.
An order that is not effective on the check-in date will not qualify.
Restrictions that do not affect access to Mati City, the property's operating area, or tourism/travel activities in Mati City will not qualify.
- No rebooking will be offered under this provision. A full refund will be issued instead of rescheduling.
➋ No Refund (Last-minute Cancellation/Rebooking or No Show)
- Cancellations/Rebookings made 1 day or on your check-in date are non-refundable and non-transferable (i.e., cannot be rebooked).
- Refund requests will only be accepted when the conditions stated in the Full Refund section are met and supported by official orders.
➌ 20% Penalty (Weekday Check-ins)
- Cancellations/Rebookings made 2–9 business days from your check-in date.
- The 20% penalty will be calculated from your total rate.
➍ 50% Penalty (Weekend/Long Weekend/Holiday Check-ins)
- Cancellations/Rebookings made 2–9 business days from your check-in date.
- The 50% penalty will be calculated from your total rate.
➎ Changing of Accommodation
- Changing your accommodation (such as upgrading or downgrading) must be requested at least four business days before check-in. Requests made on the day of check-in will be treated as a cancellation and will incur a transfer fee, along with any difference in accommodation rates.
50% Transfer Fee – for weekend, long weekend, or holiday bookings
20% Transfer Fee – for weekday bookings
Sample Computation:
Current: Sola 7pax – ₱8,000
50% Transfer Fee (holiday/weekend): ₱8,000 × 50% = ₱4,000
New Accommodation: Habagat 7pax – ₱12,500
New Total Payment: ₱12,500 + ₱4,000 = ₱16,500
Note: Transferred accommodations may cost more due to the penalties incurred when changing on the day of check-in.
Why do we have penalties?
As a small homestay establishment with only 5 accommodations, any last-minute changes or cancellations can have a significant impact on our revenue and operations.
We have provided a fair, transparent, and flexible cancellation and rebooking policy for guests who give sufficient notice. Therefore, it is reasonable that we enforce transfer fees for the following.
Personal reasons/emergencies are not exempt from the penalties, as this policy was presented clearly before confirming or paying for the accommodation.
What is a Business Day?
A business day means any day except Saturday and Sunday. Our business hours are 9:00 AM – 3:00 PM.
What are the Holidays and Long Weekends?
Please see the list of holidays and long weekends.
Last Updated: 2:24pm September 30, 2026
