PAYMENT POLICY

NOTE:

Bookings made through Facebook or Instagram follow these policies only.
Bookings made through Online Travel Agents (such as Booking.com, Agoda, or Airbnb) follow the policies set by each respective platform.

➊ Full Payment – Get your booking confirmation right away.

➋ 50% Down Payment – Pay within 24 hours; balance due 10 days before check-in.

Remaining Balance Clause:
- If the remaining payment is not made at least 3 days prior to your booking, or if the payment policy is ignored, we reserve the right to cancel your reservation.
- In such cases, your down payment will be returned to you, subject to a penalty fee based on the total rate of the reserved accommodation/s: 20% on regular days and 50% on holidays/weekends.

Payment methods:
- GCash
- Bank transfer / Online banking
- Bank deposit (over-the-counter)

For faster confirmation, pay between 8 AM – 3 PM, Mon–Fri.
📌 Payment details are shared during the booking process.

CANCELLATION / REBOOKING / REFUND POLICIES

NOTE:

➊ Full Refund (No Penalty)
- Applies only in cases of severe weather or natural disasters, supported by official warnings (e.g., PAGASA, Mati CDRRMO), that affect Mati City or its access routes.
- No rebooking; a full refund will be issued instead of rescheduling.

➋ No Refund (Last-minute Cancellation/Rebooking or No Show)
- Cancellations/Rebookings made 1 day or on your check-in date are non-refundable and non-transferable (i.e., cannot be rebooked).
- Only severe weather or natural disasters, supported by official warnings, are accepted.

➌ 20% Penalty (Weekday Check-ins)
- Cancellations/Rebookings made 2–9 business days from your check-in date.
- The 20% penalty will be calculated from your total rate.

➍ 50% Penalty (Weekend/Long Weekend/Holiday Check-ins)
- Cancellations/Rebookings made 2–9 business days from your check-in date.
- The 50% penalty will be calculated from your total rate.

➎ Changing of Accommodation
- Changing your accommodation on the day of check-in (e.g., upgrading or downgrading) is considered a cancelled booking and will incur a transfer fee, plus or minus the rate difference between accommodations.

50% Transfer Fee – for weekend, long weekend, or holiday bookings
30% Transfer Fee – for weekday bookings

Sample Computation:

Current: Sola 7pax – ₱8,000

50% Transfer Fee (holiday/weekend): ₱8,000 × 50% = ₱4,000

New Accommodation: Habagat 7pax – ₱12,500

New Total Payment: ₱12,500 + ₱4,000 = ₱16,500
Note: Transferred accommodations may cost more due to the penalties incurred when changing on the day of check-in.

Why do we have penalties?

As a small homestay establishment with only 5 accommodations, any last-minute changes or cancellations can have a significant impact on our revenue and operations.

We have provided a fair, transparent, and flexible cancellation and rebooking policy for guests who give sufficient notice. Therefore, it is reasonable that we enforce transfer fees for the following.

Personal reasons/emergencies are not exempt from the penalties, as this policy was presented clearly before confirming or paying for the accommodation.

What is a Business Day?

A business day means any day except Saturday and Sunday. Our business hours are 9:00 AM – 3:00 PM.

What are the Holidays and Long Weekends?

Please see the list of holidays and long weekends.

Last Updated: 5:37pm November 14, 2025